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After installing, the app walks you through the essentials. You can change everything later:

1. Open More → Business details, prices & templates and enter your name, address, tax ID and bank details. They appear on your invoices and contracts.
2. In the same place, set your walk prices, the second-dog surcharge and your pick-up and drop-off service. Packages and subscriptions live under Online package booking.
3. Check More → Settings → Notifications to make sure notifications are allowed. Otherwise no walk reminders will reach you.

Good to know: your business address is also the starting point when the app later works out the best order for your tours.

Absolutely. Under More → Membership switch on Admin demo (everything unlocked). You'll see sample customers with dogs, walks and invoices, and every feature is unlocked.

Important: the demo replaces your current data with the sample data. So it's best to try it before you add real customers, or to create a backup first. When you're done, tidy up with More → Settings → Data & backup → Delete all data. Your business details are kept.

In the Customers tab, tap + at the top right. You have two options:

• Create manually: you enter the contact and dog yourself.
• Invite by email: you only type the email address. Your customers fill in contact, dog and health details online and sign digitally. Once they're done, tap Fetch data now in the customer profile and the file is complete.

Invitations run through the customer portal, so you need a server account and at least the Pro plan.

Up to 15 on Starter, up to 75 on Pro and as many as you like on Business. When your pack grows, just switch plans. All your data stays exactly where it is.

Go to More → Settings → Notifications to see the status. If it says Disabled in iOS, tap through to the iOS settings and allow notifications.

Then switch each reminder on or off: the walk reminder (30 minutes, 1 or 2 hours before), boarding arrivals (24 hours before) and departures (at 8 am on the departure day).

German, English (US, UK, Australia), French (France, Canada), Dutch, Swedish and Danish.

The app follows your iPhone's language. To use Dog Walkers in a different language, change it under iOS Settings → Dog Walkers → Language. Dates, numbers, units and weather follow your region, so in the US you get miles and degrees Fahrenheit, for example.

1. Open More → Business details, prices & templates and pick your Currency in the invoices section: EUR, USD, CAD, GBP, AUD or CHF. Your iPhone's region currency is preselected.
2. Prices, invoices, contracts and the customer portal use the chosen currency from then on. Existing invoices stay unchanged.
3. Number formatting (comma, point, thousands separator) follows your iPhone's locale.

The German e-invoice format (XRechnung) is only available for businesses in Germany using euros.

• Next walk for the Home Screen (small and medium): the next dog with time, customer and your progress for the day.
• Walks today for the Lock Screen: how many walks are on today and how many are done.

To add one, long-press an empty spot on your Home Screen or Lock Screen, tap Edit or Customize and search for Dog Walkers. Tapping the widget takes you straight to your Today screen.

• “Who's on today in Dog Walkers?” Siri tells you how many walks are on today, how many are done and who's next.
• “Next walk in Dog Walkers” tells you the next open walk.
• “Start a walk with Dog Walkers” opens the app and starts a live walk. Available from Pro.
• “New appointment in Dog Walkers” opens the Schedule tab so you can get going right away.

You'll also find all of them in the Shortcuts app, where you can combine them with your own automations.

Right now Dog Walkers is available for iPhone and iPad. We're working on an Android version. Your customers don't need an app at all, by the way: the customer portal and the live link work in any browser.

For every customer you keep contact details, address, emergency contact, vet, insurance, package, prices and the complete message history. For every dog there's breed, age, birthday, weight, microchip number, food, allergies, medication, photos and a training log.

Vaccinations get a date. The app shows you what's due soon or overdue and reminds you on the Today screen.

In the customer profile, SOS shows allergies and medication in large type. You can call the vet, the emergency contact and the owner straight from there, and you see your GPS location to pass on. If something happens, everything is on one screen.

Every dog gets its own QR code that you can share or print and attach to the collar or lead. Scan it in the app and the right customer profile opens instantly, with contact and emergency info.

1. In the customer profile, open the Documents tab and tap Email intake form. Your customer gets a personal link, no login needed.
2. There they enter contact, dog, health, medication and habits and sign with a finger.
3. The status bar in the profile shows whether the form has been filled in. If something changes (new phone number, new medication), use Send again (refresh data). The form comes pre-filled.

1. In the customer profile under Package & pricing, tap Send package selection link (portal).
2. Your customer picks a package, weekdays, time slots and pick-up service and signs online. The price is calculated automatically, including the second-dog discount.
3. You decide which packages to offer under More → Business details, prices & templates → Online package booking.

Every customer file has three documents: the intake form, the care agreement and appendix 1 with dog details, scope of care and consents. The customer list shows progress from 0/3 to 3/3.

1. Open Documents in the customer profile and send the agreement. Your customer signs online with a finger.
2. The signature then appears automatically in the profile and in the agreement PDF, which you can share or file.
3. Sitting together right now? Your customer can simply sign on your iPhone.

Open Documents in the customer profile and tap Already on paper on that document. Once all three documents are done, progress in the customer list jumps to 3/3.

Yes. Under More → Business details, prices & templates you'll find the contract template (PDF) and the email templates. Placeholders for the customer, the dog or your business name are filled in automatically. Leave a field empty and the app uses its standard text. Changes to the contract apply to new contracts.

Tap Fetch data now in the customer profile. Or use More → Server account & customer portal → Sync now, which syncs both ways: forms, bookings, signatures and reviews come into the app, and your customers, appointments and invoices go to the portal.

The Schedule tab shows all walks as a list or in a monthly calendar. Days with appointments are marked, and tapping an appointment opens all the details. Use + to add a new solo or group walk and pick the dogs.

Fixed subscription days from package bookings show up automatically in the day plan on your Today screen.

Yes. Create your regular groups once as a series and they appear automatically every week. No more re-entering your Monday group every Monday.

Each dog profile has a Group section where you record:

• Doesn't get along with: pick the dogs it doesn't work with. This automatically applies both ways.
• A group note, for example “muzzle only” or “doesn't like males”.
• Via Add heat period the In heat until date, plus sex and whether the dog is spayed or neutered.

When you plan an appointment, and for boarding stays that overlap, Check group tells you if dogs don't get along, if a female in heat meets an intact male, or if the group gets too big. The app only warns you; the decision is always yours.

You decide. Under More → Business details, prices & templates set the maximum number of dogs per walk in the standard prices; the default is six. If you plan more, the app lets you know. How full your groups are over the next seven days is shown under More → Occupancy.

One tap completes the walk and opens the walk report right away. If you need to cancel, the app drafts the message to your customers for you. Completed walks are ticked off in the day plan and go into the next monthly invoice.

1. Under More → Boarding → + the booking takes you through six steps: customer, dogs, dates, services, special notes and summary. The booking number is assigned automatically.
2. The occupancy calendar shows at a glance when you still have room. The app flags guests who don't get along during the same stay.
3. Confirm and, if you like, send the agreement for the owners to sign online.
4. The app reminds you the day before arrival, and the Today screen shows who's coming. At Check-in you note what was brought along and how the dog is doing.
5. During the stay, a Daily report sends a sweet hello by email, so nobody on the beach has to worry.
6. After Check-out, tap Complete + invoice and the invoice is created from the nights.

1. Open More → Tours and pick a tour.
2. Tap Optimize order. The app uses real driving times from Apple Maps, starts at your business address and ends at the last stop.
3. You see before and after, with driving time and distance. Like the new order? Tap Apply.

The Map shows all stops numbered, and Start navigation opens Apple Maps to the next stop. You need internet, a business address and a street address for every customer.

In the Schedule tab, tap Start live walk. Or just say “Start a walk with Dog Walkers” to Siri. The map shows duration, distance and the recorded route in real time.

On your first live walk, iOS asks for your location. Choose While Using the App and allow Precise Location, otherwise the route will be inaccurate. Declined by accident? Change it under iOS Settings → Dog Walkers → Location.

The route is recorded while Dog Walkers is open, so it's best to keep the app in the foreground during the walk.

The live walk has three big buttons you can hit one-handed. Each marker lands on the map at your current position. If the appointment that's running has just one dog, the app assigns the marker automatically. For groups it briefly asks Which dog?, and you can also Skip. Tapped the wrong one? Undo takes the last marker back.

1. Connect a server account first under More → Server account & customer portal. The app then creates a live link automatically when the walk starts.
2. Tap Send live link to customer and send it by message or email. The text is ready to go.
3. Your customers see in their browser where you are right now, markers included. They don't need an app.

As soon as you finish or discard the walk, the link goes inactive and only shows that the walk has ended.

During a live walk, the Lock Screen and the Dynamic Island show the distance and the pee, poop and water counts without opening the app. After the walk, the summary stays up for 15 more minutes. Nothing showing? Check under iOS Settings → Dog Walkers that Live Activities are allowed.

Finish & save keeps the walk with route, distance, duration and all markers, and the live link goes inactive. If you cancel instead, the app asks whether you want to discard the walk or keep walking. Discarding saves nothing.

1. Open the walk report, for example right after completing the walk.
2. Type a few keywords under “How was the walk?”, such as “Bruno played with Luna”. That part is optional.
3. Tap Write the report for me. Within seconds Apple Intelligence writes two to four warm sentences, with duration, distance, weather and all markers.

The app only writes what actually happened, and you can edit the text freely afterwards. If there's already text, it asks before replacing it.

Then the app inserts a ready-made text template built from the walk data and briefly tells you why. The same happens if Apple Intelligence is switched off, still downloading or doesn't support your language yet. You can edit the template just the same.

With Add photos from the walk you pick the best shots, up to ten at a time. Then tap Save report & send by email and your mail app opens with the finished draft to the owners.

Yes. Owners give stars for the walk in the customer portal. With the next sync the ratings arrive in the app, and you'll see your average on the Today screen.

1. Open More → Invoices and tap Create monthly invoice. Pick the customer and month.
2. The app gathers all completed walks of the month, including second-dog surcharges and pick-ups. Each walk is billed only once. You can adjust line items.
3. The PDF carries your business details and a sequential number. Send it by email straight from the app or through the customer portal.

1. Under More → Invoices → Automation & payment, switch on Prepare subscription billing automatically. The app shows when the next run is due.
2. On the last day of the month it creates a draft for every active subscription, with the subscription price, second dog and pick-up. This happens as soon as you open the app on that day or later.
3. A banner shows you the new drafts. With Review & send you take a quick look and send them all at once.

Nothing is ever sent without you. Customers without a subscription price are skipped, and the app tells you why. The automation starts with the month in which you switch it on.

1. If you printed it or used your own email, tap Mark as sent in the invoice.
2. Only then do the payment term and reminder levels start, and the amount shows as open. A sent invoice can no longer be deleted, only cancelled.
3. Once the money is in, tap Mark as paid.

Dog Walkers reminds in three friendly steps: payment reminder, second reminder and last reminder.

1. When an invoice is a week past its payment term, the Important list on your Today screen suggests the payment reminder.
2. The second reminder follows 14 days later at the earliest, and the last reminder another 14 days after that.
3. The texts are written for you, and you can adjust them before sending. Every step is recorded on the invoice.

1. You need a connected server account. Then switch on Offer online payment under More → Invoices → Automation & payment.
2. Tap Connect Stripe account. Stripe's setup opens in your browser. Once Stripe has checked your account, the app shows it as connected.
3. From then on every invoice gets its own payment link. It's added automatically to the invoice email, payment reminders and the PDF. You can also copy or share it from the invoice.

Your customers pay by card, Apple Pay or SEPA direct debit. The money goes straight to your own Stripe account. Dog Walkers doesn't charge a fee for this; only Stripe's usual fees apply.

Yes. Whenever you open your invoices or sync, the app checks for new payments. If amount and currency match, the invoice is marked as paid.

If something doesn't add up, such as a different amount, a duplicate payment or a payment on a cancelled invoice, you get a notice. Refunds are then handled in your Stripe dashboard.

If you mark an invoice as paid by hand, cancel it or delete it, its payment link stops working automatically. Credit notes and amounts under 0.50 don't get a payment link.

Open the invoice and tap Cancel / create credit note. The app creates a credit note for the full amount and marks the original invoice as cancelled, so your number sequence stays clean.

For businesses in Germany, Dog Walkers creates an XRechnung in addition to the PDF. You'll find it in the invoice under Generate e-invoice (XRechnung XML). The option appears when your iPhone's region is set to Germany.

Under More → Invoices, the Monthly overview shows income and open amounts per month. Credit notes are deducted in the month they were created. With the share icon at the top you export all invoices of a year as a CSV file that opens straight in Excel or Numbers.

You add keys in the customer profile via Edit. Under More → Keys you then see for every key whether it's stored, with the walker or returned. Taking and putting back are one tap each. The history shows every handover, and when you return a key to the customer the app drafts the email too. Keys to take along also show up in the morning's Important list.

Yes. Under More → Staff you add your team with name, email and role. The subscription keeps running through your Apple ID.

More → Occupancy shows for the next seven days how many dogs are in each walk and how many spots you still have, measured against your maximum number of dogs per walk.

Under More → Inquiries you'll find every inquiry with name, contact, dog, message and your notes. Each has a status: new, read, replied, confirmed, declined, waitlist or archived. You reply straight from the app.

When it's a match, tap Convert to customer. The app carries name, email and message over into a new customer file, no retyping needed.

1. When you're fully booked, put an inquiry on the waitlist and tick the Preferred days from Monday to Sunday.
2. Whoever has waited longest is at the top, and you see how many days each person has been waiting.
3. When a spot opens up in one of your regular groups, the app suggests who to offer it to. With Offer spot the email is already written.

In the Schedule tab, tap + and then Log incident, or start from the customer profile. You note date, dog and what happened, and whether the owners have been told. That way you're properly documented if questions come up later.

Under More → Vehicles you add your cars with name, licence plate and number of dog spots. In the Mileage log you enter each trip with date, vehicle, distance and purpose. The app keeps the total of your business mileage for you.

Every plan starts with 7 days free. You pick the plan in the app, confirm with your Apple ID and pay nothing for the first 7 days. During the trial the chosen plan is fully usable. Cancel at least 24 hours before the trial ends and nothing is charged. Otherwise the subscription continues at the chosen price.

Your subscription runs through your Apple ID. Cancel any time in iOS Settings → your name → Subscriptions → Dog Walkers. Cancellation takes effect at the end of the paid period; everything stays unlocked until then.

Yes, any time from the same subscription page. An upgrade applies immediately, and Apple credits the remaining value of the old plan. A downgrade takes effect at the end of the current period. Your data is always kept. Features above the new plan are hidden, not deleted.

Apple issues the subscription receipt. You'll find it in iOS Settings → your name → Media & Purchases → View Account → Purchase History, or in the email Apple sends after each charge. Dog Walkers itself never sees your payment details.

1. Sign in with the same Apple ID and tap Restore purchases under More → Membership. Your subscription is active again.
2. With a server account, bring your data back via More → Server account & customer portal → Restore from server (new device).
3. Without a server account, import your latest backup via More → Settings → Data & backup → Import backup. A regular iPhone backup through iCloud or the Finder also includes the app data.

Without a server account everything stays on your iPhone, and the app works just fine. You only need the account for features where your customers join in or the app sends things for you: the customer portal, the live link, online payment, email from the app and syncing between devices.

Create one under More → Server account & customer portal with Register, or Sign in to an existing one.

More → Server account & customer portal → Sync now syncs in both directions: your customers, appointments and invoices go to the customer portal, and everything your customers filled in online (intake form, package booking, signature, reviews) comes back into the app.

1. Open More → Settings → Data & backup and tap Create backup (JSON).
2. With Share backup you save the file to iCloud Drive or Files, or email it to yourself.
3. To restore, choose Import backup. Careful: Import & replace overwrites your current data completely.

With a server account your data can also be restored via Restore from server (new device).

All prices include VAT where applicable and are the same amount in every supported currency, for example $29.99, €29.99 or £29.99. Paying yearly gets you two months free. Clubs and shelters: please get in touch via Support.

On your iPhone, in the protected app container and encrypted by iOS. Without a server account it only leaves your device when you share something yourself, such as a backup or a PDF. For syncing and the customer portal you can choose to connect a server account. All the details are in our Privacy Policy.

You are. For your customers' data you're the controller (or, under Canadian and US law, the business responsible for it). If you use a server account, Cogswell IT processes this data solely on your behalf. A data processing agreement is available on request; see the Privacy Policy.

The report is written with Apple Intelligence right on your iPhone. Your keywords are not sent to us or to any other server. If your device doesn't have Apple Intelligence, the app inserts a ready-made template built from the walk data.

Only people you send the live link to, and only while the walk is running. Your location is shared exclusively during a running live walk. As soon as you end it, the link shows nothing anymore.

Yes. Under More → Settings → Security switch on Lock app with Face ID. The app then locks whenever you leave it and opens again with Face ID, Touch ID or your device passcode.

No. Neither the app nor this website contains advertising, analytics or tracking SDKs, third-party cookies or fingerprinting.

The app stores photos on your iPhone. They only leave it when you send them yourself, for example with a walk report.

Under More → Help & support you can create a diagnostic report or report a bug with diagnostic data. It contains technical details such as the app and iOS version and the app log, but no customer data. For bug reports it's the quickest way to a fix.

More → Settings → Data & backup → Delete all data removes customers, appointments, invoices and bookings from your iPhone. Your business details are kept. If you'd also like your server account deleted, drop us a line and we'll take care of it.